MERCANE / NEOZIN is a brand that values transparency and building good relationships with our valued customers. If for any reason your NEOZIN products are damaged, malfunctioning or have any issues, NEOZIN will take full responsibility of your product for up to 6-12 months after the purchase date on most items.
OUR COMMITMENT TO YOU:
All MERCANE / NEOZIN customers qualify for full access to our warranty after purchase. If you ever have any inquiry’s regarding whether or not your product is still under warranty just email us at firstname.lastname@example.org and inquire about your warranty status. We will ask for for:
Your Full name
Your Order Number
TO RECEIVE WARRANTY SERVICE, PLEASE:
Contact our Customer Service department at email@example.com and advise them of the nature of the issue. Customer Service will provide you with information as to how to proceed.
Please remember, product returned for warranty claims must be accompanied by the original order number as well as photos/videos details regarding the nature of the problem, the location of the product, etc.